Shipping / Privacy / Returns

Shipping

We ship via USPS Ground Advantage or Priority Mail within the US.  All packages are insured.

An order typically arrives 7 to 10 business days with Ground Advantage and 3 to 5 days with Priority Mail after it is placed.

Preparing and packaging the order for shipping happens in the first 1 to 2 business days, while shipping typically takes 3 to 8 business days, though USPS does not guarantee delivery dates and times and shipping can depend greatly on location (e.g., shipments to Anchorage happen as soon as overnight, while rural communities or cities on the U.S. east coast can take 10 or more days).

Once your order is scheduled for shipping (1 to 2 days after the order), you will receive an email from us with a tracking number, which will provide more detailed information regarding estimated delivery.

We can not send out a replacement order if your order is taking too long or you believe it is lost.  If you believe it is lost, please file a claim with USPS at https://www.usps.com/help/claims.htm

CANADIAN SHIPPING:

Please send us an email at orders@summitspiceandtea.com, with your order and address and we'll contact you to finalize the order.

Privacy

We dislike spam and fraud as much as you. All information provided to us is confidential: nothing is sold, rented, or shared. We confirm orders by email and might contact you regarding your order by the information you provide (email, phone, and/or mailing address). We might periodically send a little note about new products or events, however you’ll always have the option to opt out of any communication from us by sending us an email.

Returns

We want you to be happy with your purchase from our website. In the event that your order does not meet your expectations, email us at orders@summitspiceandtea.com within seven days of receipt.  Please note the issue or reason for return. We cannot accept returns of bulk teas and spices, including pinch bags, unless the product is defective at the point of purchase.